Infrastructure Management

Solutions Areas of expertise

Issues To meet the needs of project owners, IT departments face a double imperative: to increase service quality and streamline costs. These issues point to the System Service Management and rationalization of costs: How to be sufficiently proactive in monitoring the network, system and applications ? How to provide responsive and effective support to users, in accordance with negotiated service agreements ? How to reduce the downtime rate and measure the impact of technological change on business applications ? Which indicators to communicate with internal customers ? How to be considered by the company's business as a provider of value-added services and not as a cost centre ? How to measure the performance level of my information system ? How to reduce cost of ownership and administration of my computer equipment ? The System and Service Management To answer these questions, Devoteam has designed a System and Service Management (SSM) offer to assist its customers in the management of information system infrastructures with two main objectives: to guarantee the expected service levels and optimize the costs of operating and administrative information system. Areas of Expertise We work with companies of all sizes and in all sectors, within the Information Systems Departments, Operation Directors, Operations management teams and support users, by contract or ad-hoc, on the following topics: Supervision Change Management Configuration Management Service Desk Performance Measurement

Devoteam - 73 rue Anatole France 92300 Levallois-Perret, France - Tel. + 33 1 41 49 48 48