When an organisation embarks on a new implementation of an IT strategy, the desired Solution should be ‘Specific, Measurable, Achievable, Relevant and Timely’. In other words, ‘SMART’.

The use of the SMART abbreviation is to position our delivery proposition as something designed to achieve a congruent goal between our customers and us; ‘a successful implementation’.
In order to achieve these desired objectives, Devoteam has developed a delivery framework called Devoteam SMART Methods.

Devoteam SMART Methods has been designed to provide:

1. A structured implementation,
2. Projects being delivered on time and at the lowest cost,
3. Projects delivering the exact business requirements,
4. The appropriation of the Solution by users.

Devoteam SMART Methods is flexible as well as collaborative, well-suited for single or multi-site deployments, single or multiple ITSM application implementations, and periodic upgrades. SMART Methods is also modular and allows for the selection of those components that are necessary for each unique, customer-specific implementation.