Service Management is an essential building block of information system management. The two major components are the Service Desk and Infrastructure Management.

The ServiceDesk provides a single point of contact within the organisation to accommodate and centralize requests for service, incidents and change requests. These requests are then processed by the relevant departments in accordance with service contracts. Devoteam helps you in this process both in terms of consultation prior to such projects and in their implementation.

Infrastructure Management, structured around the concept of ITIL CMDB, organizes the management control of the entire data hardware, software and contractual information system and provides the basis for Service Management processes, the Applications management, Change. On the other hand, good management of the Infrastructure is a major element in the compliance of the IS with the new accounting standards IFRS and IAS, and beyond SOX and Basel 2.

Some of our references:

• The implementation of a consolidated Service Desk and IT Asset Management solution, a leading global pharmaceutical industry in Europe.
  
• The implementation of an asset management solution and Applications Investment according to IAS / IFRS in a major player in the retail industry.