Customer Experience
Deliver exceptional customer experiences with Amazon Connect.
The business landscape underwent a seismic shift
Customers, employees, and entrepreneurs found themselves in uncharted territory, redefining the way they work and conduct business, and not without its challenges. Before the pandemic, remote work was a rarity in the customer service sector due to infrastructure limitations. However, as businesses embrace this new paradigm, they often find their existing systems ill-prepared for the task.
Omnichannel Coud
contact center service
Cost-effectively
Meet and exceed newly heightened customer expectations.
Leverage AI and ML
Frequent product enhancements no need to wait for annual or biannual updates to add new features seamlessly.
Empower agents
No facilities upkeep or overhead to pay for. No complex, expensive licensing models are required only for what they use. No long-term commitments or heavy upfront costs. No equipment to buy (beyond headsets and laptops).
Evolve and scale
Gain expert contact centre migration support and technology integrations
Enhancing Amazon Connect with AI, Automation, and Analytics
After deploying Amazon Connect, organisations focus on features that enhance customer experience and reduce KPIs, with quick implementation and usage-based pricing.
- Amazon Lex for AI-powered chatbots and conversational interfaces.
- Real-time caller authentication with machine learning via Amazon Connect Voice ID.
- Unified interface for managing voice calls and chats with Amazon Connect Tasks.
- Full-text transcript search, analytics, and sentiment analysis with Contact Lens.
- Unified customer profiles with the latest information through Amazon Connect Customer Profiles.
- Faster agent support with Amazon Connect Wisdom for quick info searches.
Why Work with Devoteam?
At Devoteam, we understand that harnessing the potential of AI is crucial for modern businesses.
Our cutting-edge GenAI offer leverages AWS technologies to help you unlock the true potential of AI. By choosing our solution, you gain access to unparalleled scalability, security and innovation, enabling you to drive your organisation to new levels of success.
Success stories with AWS
Success story
Creating a sustainable and smart office environment
Success story
Enriched features on new customer portal on AWS
Insights on AWS
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Talk to us. It all starts with a conversation. Get in touch today to see how we can help you on your digital transformation journey.