Do you think ITIL is not compatible with co-creation?

03 February 2020

For years we’ve been hearing that ITIL is not compliant with some modern methods such as DevOps, Agile, Design Thinking, and so on…

This wasn’t true with ITIL V3 in the first place, but it’s even less so with ITIL 4, released in February 2019. Value co-creation is integral to ITIL 4, reminding service management designers that value can be – and should be – harvested from a multitude of service interaction feedback loops.