White Paper: AI technologies are revolutionising customer service, research shows

02 September 2020

Companies in Europe are enhancing always-on, omnichannel customer service as more and more consumers embrace AI-driven experiences

The report, “The AI revolution: creating a new customer service paradigm”, explores how AI is driving a new revolution in service delivery, drawing on research* carried out with 770 IT professionals responsible for the customer service function in 10 European countries.

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