ServiceNow Customer workflows
Win and keep customers with CSM / FSM workflows.
Your future-focused business needs loyal customers. Optimised back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.
Customer experience
above all.
Maximise your customer’s lifetime value.
Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.
Devoteam approach
How we do it
Empower customers with a self-service portal
Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.
Connect with your customers consistently
Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.
Speed up customer support efficiency
Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.
Resolve potential problems proactively
Discover and fix issues before they affect customers, with proactive IoT and smart ops.
Manage your field services more efficiently
Increase customer satisfaction and boost productivity by optimising field services infrastructure, installation and repairs.
What do our customers say?
Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM
Husqvarna is one of Sweden’s most trusted businesses and brands designing and building a diverse range of pioneering products. When the company launched a new venture offering its market-leading robotic lawnmowers to homeowners as an at-home service basis, it selected ServiceNow FSM as the core technology platform and engine on which to build the business.
With Field Service Management we have 100% transparency at every stage. It’s fantastic, we’ve never had that before.
Andreas Holm
Program Director, BU Europe at Husqvarna Group
Discover the power
of a platform…
…with a ServiceNow Elite Partner!
Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you’ll achieve new levels of workflow automation and business process integration.
countries served
18
customers
1120+
certifications
1770+
tech experts
850+
advisory consultants
200+
CSAT score
4.85/5
Take your customer service to another level with ServiceNow.
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