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What is ServiceNow
ServiceNow is an intelligent platform that provides a suite of applications designed to automate various business processes across the organisation. It offers tools for IT service & operations, customer service, HR, and other enterprise functions, enabling businesses to improve efficiency, reduce costs, and enhance service delivery through a unified platform.
ServiceNow operates a globally distributed network with 11 data centres across 5 continents, ensuring high availability and performance for its cloud-based platform. This network serves customers in over 190 countries, providing them with seamless access to ServiceNow’s suite of solutions.
Whitepaper
ServiceNow Paris Release Essentials
Technology Workflows
ServiceNow Technology Workflows are a set of solutions designed to streamline and automate IT operations and service management within an organisation. They help manage and integrate various IT processes, ensuring efficiency, consistency, and improved service delivery.
Key components include:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Strategic Portfolio Management (SPM)
- DevOps
- ESG Management
Expert View
ServiceNow Rome release: three new directions
Whitepaper
DevOps & ITSM: Friends or foes
Employee Workflows
ServiceNow Employee Workflows are designed to enhance the employee experience by automating and streamlining various HR and workplace processes. These workflows help improve efficiency, ensure consistent service delivery, and create a better work environment.
Key components include:
- HR Service Delivery (HRSD)
- Workplace Service Delivery (WSD)
- Employee Growth and Development (EGD)
Customer Workflows
ServiceNow Customer Workflows help enhance the customer experience by automating and streamlining customer service and support processes. These workflows help organisations deliver efficient, consistent, and high-quality service to their customers.
Key components include:
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Sales & Order Management
Success story
Transforming Customer Service Management with ServiceNow
Creator Workflows
ServiceNow Creator Workflows empower organisations to build custom applications and automate processes tailored to their specific needs. They enable businesses to develop, deploy, and manage applications on the ServiceNow platform, enhancing productivity and innovation.
Key components include:
- App Engine
- Automation Engine
- Integration Hub
Success story
Bachem Discovers the Power of Low-Code with Devoteam
Expert View
Citizen Development – a new way for IT
Governance, Risk and Compliance Workflows
ServiceNow GRC Workflows enable organisations to effectively manage governance, risk, and compliance activities through automation, integration, and real-time insights. They help ensure adherence to regulatory requirements, enhance risk management and improve the overall security of the organisation.
Key components include:
- Security Operations (SecOps)
- Integrated Risk Management (IRM)
ServiceNow News
Careers as ServiceNow Expert
The world works with ServiceNow, and we couldn’t agree more. Join us, and you will get a unique chance to help companies all over EMEA transform so they simply work better. We are here to help you all the way as we achieve our goals together!
With 1000+ clients in EMEA, Devoteam has leveraged the Now Platform since 2009 to help customers deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement.
Whether you’re a technical expert or a business expert, you’ll work on a cross-functional team to bring a holistic transformational approach across the full ServiceNow platform.
ServiceNow Success Stories
Discover how we supported our clients on their digital transformation journey with ServiceNow.
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