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The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.

Your main responsibilities are:

Requirements Gathering and Analysis:

• Conduct client workshops and interviews to gather and analyze ITAM requirements.
• Translate business needs into technical specifications and functional designs.
• Document current and future state processes related to asset management

ServiceNow Configuration and Implementation:

• Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.
• Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB).

Data Management and CMDB Maintenance:

• Ensure data integrity and accuracy within the CMDB.
• Develop and implement data cleansing and normalization strategies.
• Establish and maintain asset lifecycle processes.

Testing and Deployment:

• Conduct thorough testing of ServiceNow configurations and customizations.
• Develop and execute test plans and test cases.

Training and Documentation:

• Develop and deliver training materials and workshops for end-users and administrators.
• Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.

Client Communication and Relationship Management:

• Maintain effective communication with clients throughout the project lifecycle.
• Provide regular status updates and address client concerns.
• Build and maintain strong client relationships.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and ITAM best practices.
• Identify opportunities for process improvement and optimization.
• Contribute to the development of internal knowledge base and best practice documentation.

Are you a visionary ServiceNow Architect ready to lead enterprise-wide digital transformation? Devoteam, a premier ServiceNow Elite Partner, is looking for strategic leaders to bridge the gap between complex business challenges and elegant technical solutions.

Your main duties and responsibilities are:

• Solution Design & Implementation: Design and implement solutions tailored to the organisation’s specific needs.
• Development of ServiceNow Solutions: Partner with the product team and other stakeholders to design and implement ServiceNow solutions.
• Providing technical expertise and participating in the implementation of the new ServiceNow functionalities.
• Documentation of ServiceNow architecture for use internally.
• Contribution to ServiceNow software releases through configuration tasks and feature delivery.
• Implementation, configuration, and maintenance of interfaces/integrations with third parties.

We are looking for a senior project manager to organizes, and coordinates the most complex IT transactions. As such, there is a site carve-out work requiring separation of two companies IT footprint from the divested location while securing the company data and enabling the migration of the transferred assets. There will be significant work related to the execution of the TSA services.

The sites requiring to be carved-out can be in different lifecycle status (Due Diligence, Day-1 Preparation, Separation, Close out phase).

High level description of services to be provided by hired PM:

• • Coordinate the company services to separate from a divested site while collaborating with the Buyer to enable their integration plan.
  • Support CSV documentation of each of the project’s documentation in accordance with the Program Quality plan (incl. Project Charter, URS, Test Scripts, Test Results / Evidences, Acceptance Report).
  • Drive collaboration with company internal DD&IT organizations ISC, PQM, ERP, OPS, P&O IT and M&A IT to ensure the weekly status reporting is documented for each project.
  • Run the application disposition process for each project. To ensure the divested sites are removed from the company applications landscape.
  • Run the data extraction process for all the application in scope of Data Migration Plan for each project.
  • Lead discussion with the Buyer, the company Business & the ERP team to scope, plan, and budget the Business Data Extraction work hosted in the ERP system.
  • Lead discussion with the Buyer, the Novartis Business & the company OPS IT team to scope, plan, and budget the Business Data Extraction work hosted in the OPS systems.
  • Lead discussion with the Buyer, the company Business & various IT teams to identify the satellites applications used and if there is a data extraction need. Navigate the organization and drive the Data Extraction Work.
  • Ensure the project financials are up-to-date in the reporting systems (incl. UBM).

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS is a plus. You are expected to understand the basics of Javascript, Powershell or others.

Your main duties will be:

Discovery of IT components data and storing them in CMDB

• Best practices for data population, identification and reconciliation
• Live discovery via ServiceNow tooling and 3rd party integrations

Network Operations & Troubleshooting:

• Take ownership of network connectivity troubleshooting, collaborating with network engineers, security teams or cloud providers.
• Discovery of network devices (routers, switches, firewalls, NAT, load balancers).
• Diagnose and resolve network protocol issues (HTTP, TCP, SOAP, REST, SSH, SNMP).

Security & Credential Management:

• Manage credentials, adhering to security best practices.
• Implement and troubleshoot SSL/PKI certificates for secure communication.

Infrastructure Discovery:

• Maintain a comprehensive understanding of IT infrastructure topology, including applications, servers, and networking components.
• Provide support for web and application servers discovery (WebSphere, MQ, IIS, Apache), load balancers, databases, and virtualization platforms (VMware).
• Take responsibility for discovery of all of the listed infrastructure.

Advanced Network & Troubleshooting:

• Perform advanced network troubleshooting, including IP packet analysis and routing protocol diagnostics (CCNA level).
• Implement and manage subnetting and IP transit solutions.

ServiceNow Administration:

• Manage and configure ServiceNow instances, utilizing CSA-level knowledge.

Advanced Server Administration & Automation:

• Provide support for advanced server administration across diverse OS platforms, including domain structures, user permissions, group policy objects, and SUDO policies.
• Develop and maintain automation scripts using JavaScript, Unix Shell, Windows PowerShell, XML, JSON, and Regular Expressions (RegEx), osquery

Network Monitoring Integrations:

• Set-up and maintain integration to network monitoring tools (Dynatrace, SCOM, Netcool, Solarwinds, HPOM).

ITIL & Service Management:

• Implement and maintain ITIL CMDB models.
• Apply ITILv3/v4 Foundations principles to service management processes.
• Understand and support business applications within the ITIL framework.

Cloud Infrastructure Management:

• Manage and support cloud infrastructure on platforms such as Amazon EC2, Azure, and Google GCP.

Scripting and Automation:

• Create and maintain scripts to automate tasks.

What can you expect from this position?

Are you passionate about IT consulting and eager to kick-start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you’ll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As a ITSM Consultant, your primary responsibilities will include:

• Implementing ServiceNow solutions, gaining hands-on experience with the platform.
• Learning the ins and outs of ServiceNow, including configuration, customization, and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions.
• Supporting pre-sales activities by contributing to presentations, workshops, and proposals.
• Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional ServiceNow solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of ServiceNow, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you’ll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

As a Google Cloud Marketing Executive DACH at Devoteam your mission is to translate our EMEA Google Cloud marketing strategy into concrete marketing campaigns and actions, and execute high-impact marketing campaigns both on an EMEA level together with your EMEA marketing team colleagues, and for the DACH market together with our DACH sales team. Your main goal is to successfully run these campaigns and to generate demand for our Google Cloud offering in DACH, with a focus on Alps and Germany.

You’ll report to our Devoteam Google Cloud business unit CMO, as well as to the DACH Country Manager for the Google Cloud Business Unit, and will work closely together with our go to market team on alignment.

Looking to take your IT security consulting career to the next level? Our ServiceNow Cyber & Risk team is seeking a Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Prague office and work with global companies from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet. Here’s what you can expect:

• Leading the implementations of key ServiceNow IRM and SecOps projects within Devoteam Group.
• Technical leadership of the team – training, presentations, knowledge sharing.
• Pre-sales and delivering product demos to potential customers, proposals preparations, projects estimations.
• Working on a variety of projects focused on advisory and implementation of Security Operations, Risk and Compliance using ServiceNow SecOps and IRM product suites.

Advance Your ServiceNow Career with Devoteam!

Are you a skilled ServiceNow professional ready to take your career to the next level? Devoteam is looking for passionate individuals with expertise in ITSM, ITOM, HR, PPM, CSM, or other modules to join our growing team. If you have a strong command of JavaScript within the ServiceNow platform and a desire to shape the future of our industry, we want to hear from you!

What You’ll Do:

• Make an impact: Translate client requirements into effective ServiceNow solutions, from design to implementation.
• Be a technical leader: Contribute to presales activities, lead client workshops, and facilitate team meetings.
• Find your balance: Enjoy a flexible role that allows you to leverage both your technical expertise and leadership skills.

Why Devoteam?

• Grow with us: Develop your skills and competencies through challenging projects and ongoing learning opportunities.
• Benefit from mentorship: Receive guidance and support from experienced colleagues.
• Find your community: Connect with like-minded individuals who share your passion for ServiceNow. Check out our Cocuma page to see how we connect!
• Enjoy a modern and inspiring workspace: Our offices are designed to foster collaboration and creativity.
• Experience a friendly and supportive atmosphere: We value teamwork and believe in creating a positive and inclusive work environment.

Freelance Cybersecurity Consultant (EU SECRET Clearance Required)

We’re seeking an experienced freelance Cybersecurity Consultant to join our team for a long-term project. This role requires immediate availability and a commitment of over one year. The position also requires access to highly sensitive information, so a valid EU SECRET security clearance is essential. This includes professionals who hold a valid clearance or those who are currently in the process of obtaining one.

What We Need You For:

• Start ASAP: This is an immediate requirement, and we are looking for a professional who can begin work without delay.

• Security Clearance (EU SECRET): You must hold a valid clearance or be in the process of obtaining one. The clearance process is managed and executed by the relevant national security authority in your country.

• Auditing & Risk Assessment: You will participate in internal audits, identify vulnerabilities, and propose corrective measures.

• Security Documentation: We expect your support in preparing and reviewing accreditation dossiers and security policies.

• Security Measures Design: You’ll help us implement security elements into systems and software from the early stages of development.

• Threat & Risk Management: You will actively work on threat and risk analyses, including maintaining a risk register.

What We Offer:

• Long-Term Project (1+ year): We offer a stable, long-term collaboration on a well-defined project with a clear scope.

• Unique Projects: You’ll be involved in groundbreaking projects within the space program sector with a global reach.

• Location: Prague, with the possibility of occasional remote work and travel within Europe as required by the project.

If you meet the security clearance requirement, can start immediately, and have relevant experience, please send us your professional profile and a description of your expertise. We look forward to collaborating with you.

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS is a plus. You are expected to understand the basics of Javascript, Powershell or others.

Your main duties will be:

Discovery of IT components data and storing them in CMDB

• Best practices for data population, identification and reconciliation
• Live discovery via ServiceNow tooling and 3rd party integrations

Network Operations & Troubleshooting:

• Take ownership of network connectivity troubleshooting, collaborating with network engineers, security teams or cloud providers.
• Discovery of network devices (routers, switches, firewalls, NAT, load balancers).
• Diagnose and resolve network protocol issues (HTTP, TCP, SOAP, REST, SSH, SNMP).

Security & Credential Management:

• Manage credentials, adhering to security best practices.
• Implement and troubleshoot SSL/PKI certificates for secure communication.

Infrastructure Discovery:

• Maintain a comprehensive understanding of IT infrastructure topology, including applications, servers, and networking components.
• Provide support for web and application servers discovery (WebSphere, MQ, IIS, Apache), load balancers, databases, and virtualization platforms (VMware).
• Take responsibility for discovery of all of the listed infrastructure.

Advanced Network Management & Troubleshooting:

• Take ownership of advanced network troubleshooting, including IP packet analysis and routing protocol diagnostics (CCNA level).
• Implement and manage subnetting and IP transit solutions.

ServiceNow Administration:

• Manage and configure ServiceNow instances, utilizing CSA-level knowledge.

Advanced Server Administration & Automation:

• Provide support for advanced server administration across diverse OS platforms, including domain structures, user permissions, group policy objects, and SUDO policies.
• Develop and maintain automation scripts using JavaScript, Unix Shell, Windows PowerShell, XML, JSON, and Regular Expressions (RegEx), osquery

Network Monitoring Integrations:

• Set-up and maintain integration to network monitoring tools (Dynatrace, SCOM, Netcool, Solarwinds, HPOM).

ITIL & Service Management:

• Implement and maintain ITIL CMDB models.
• Apply ITILv3/v4 Foundations principles to service management processes.
• Understand and support business applications within the ITIL framework.

Cloud Infrastructure Management:

• Manage and support cloud infrastructure on platforms such as Amazon EC2, Azure, and Google GCP.

Scripting and Automation:

• Create and maintain scripts to automate tasks.

Looking to take your IT security consulting career to the next level? Our ServiceNow Cyber & Risk team is seeking a Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Prague office and work with global companies from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet. Here’s what you can expect:

• Leading the implementations of key ServiceNow IRM and SecOps projects within Devoteam Group.
• Technical leadership of the team – training, presentations, knowledge sharing.
• Pre-sales and delivering product demos to potential customers, proposals preparations, projects estimations.
• Working on a variety of projects focused on advisory and implementation of Security Operations, Risk and Compliance using ServiceNow SecOps and IRM product suites.

Qualifications

You will be a great fit for this role if you have…

• 3+ years of consulting or implementation work experience in the field of IT security, risk or compliance.
• Knowledge of security trends and their application to address cyber security issues.
• An understanding of security, risk, and privacy standards and frameworks such as ISO2700x family, NIST CSF, DORA, NIS2, GDPR, and others.
• Analytical mindset and a can-do attitude.
• Fluent English communication skills.
• Soft skills such as communication and presentation.

Want to be head of the pack? We’d definitely welcome…

• Experience with international security projects is an advantage.
• Experience using/implementing ServiceNow IRM or SecOps is an advantage.
• A degree in Information Technologies (ideally with a focus on cyber security) is an advantage.
• Knowledge of the German language is an advantage

What will you get apart from the salary?

• 5 weeks of vacation per year (= 1 week extra)
• 4 My Days per year
• Hybrid office
• Flexible working hours
• Career Management, training and certifications in the best breed of technologies – focused on technical skills (ServiceNow, Google), Project Management methodology etc., including Udemy for business account.
• Meal allowance up to 28.000 CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training

What can you expect from this position?

As a Senior Consultant, you will be the go-to person, guiding newcomers, helping them navigate the fascinating world of ServiceNow. You'll also dive deep into client interactions, uncovering their needs, and delivering customized solutions.

The role of a ServiceNow Consultant is multifaceted, blending technical expertise with strategic thinking.

Key Responsibilities:

• Solution Architecture: Lead client-facing workshops to gather and analyze business requirements, then architect and design scalable, high-performance solutions on the ServiceNow platform.

• Technical Leadership: Serve as the lead technical resource on complex implementation projects, providing hands-on configuration, development, and integration work while ensuring adherence to ServiceNow best practices.

• Client Advisory: Act as a trusted advisor to clients, managing stakeholder expectations, providing strategic guidance on platform capabilities, and ensuring the final solution delivers maximum value.

• Mentorship & Guidance: Mentor and guide junior consultants through code reviews, knowledge sharing, and coaching, fostering a culture of technical excellence within the team.

• Pre-Sales Support: Collaborate with the sales team to support pre-sales activities, including conducting solution demonstrations, scoping projects, and contributing to proposals or statements of work.

Looking to take your IT security consulting career to the next level? Our 20+ strong Security & Risk team is seeking an IRM/SecOps Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Prague/Ostrava/Bratislava office and work with global organizations from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet.

Your main duties will be:

• Implement and configure ServiceNow solutions, ensuring alignment with best practices.
• Develop technical solutions using Flow Designer, REST, JavaScript, and other ServiceNow technologies.
• Act as the primary technical liaison for SecOps and IRM, gathering client requirements and delivering tailored solutions.
• Oversee project delivery, ensuring high-quality implementations and resolving technical challenges.
• Mentor and guide developers on best practices in ServiceNow design and SecOps and IRM workflows.
• Support pre-sales activities, including presentations, workshops, and proposals.
• Scope complex ServiceNow engagements and integrations, focusing on SecOps and IRM.
• Contribute to thought leadership through webinars, white papers, and industry discussions.

SN Architect

Are you a visionary ServiceNow Architect ready to lead enterprise-wide digital transformation? Devoteam, a premier ServiceNow Elite Partner, is looking for strategic leaders to bridge the gap between complex business challenges and elegant technical solutions.

Your main duties and responsibilities are:

• Solution Design & Implementation: Design and implement solutions tailored to the organisation's specific needs.
• Development of ServiceNow Solutions: Partner with the product team and other stakeholders to design and implement ServiceNow solutions
• Providing technical expertise and participating in the implementation of the new ServiceNow functionalities
• Documentation of ServiceNow architecture for use internally
• Contribution to ServiceNow software releases through configuration tasks and feature delivery
• Implementation, configuration, and maintenance of interfaces/integrations with third parties

Looking to take your IT security consulting career to the next level? Our 20+ strong Security & Risk team is seeking an IRM/SecOps Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Prague/Ostrava/Bratislava office and work with global organizations from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet.

Your main duties will be:

• Implement and configure ServiceNow solutions, ensuring alignment with best practices
• Develop technical solutions using Flow Designer, REST, JavaScript, and other ServiceNow technologies
• Act as the primary technical liaison for SecOps and IRM, gathering client requirements and delivering tailored solutions
• Oversee project delivery, ensuring high-quality implementations and resolving technical challenges.
• Mentor and guide developers on best practices in ServiceNow design and SecOps and IRM workflows
• Support pre-sales activities, including presentations, workshops, and proposals
• Scope complex ServiceNow engagements and integrations, focusing on SecOps and IRM
• Contribute to thought leadership through webinars, white papers, and industry discussions