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What can you expect from this position?

Are you passionate about IT consulting and eager to kick-start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you’ll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As a ITSM Consultant, your primary responsibilities will include:

• Implementing ServiceNow solutions, gaining hands-on experience with the platform.
• Learning the ins and outs of ServiceNow, including configuration, customization, and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions.
• Supporting pre-sales activities by contributing to presentations, workshops, and proposals.
• Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional ServiceNow solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of ServiceNow, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you’ll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

Are you a visionary ServiceNow Architect ready to lead enterprise-wide digital transformation? Devoteam, a premier ServiceNow Elite Partner, is looking for strategic leaders to bridge the gap between complex business challenges and elegant technical solutions.

Your main duties and responsibilities are:

• Solution Design & Implementation: Design and implement solutions tailored to the organisation’s specific needs.
• Development of ServiceNow Solutions: Partner with the product team and other stakeholders to design and implement ServiceNow solutions.
• Providing technical expertise and participating in the implementation of the new ServiceNow functionalities.
• Documentation of ServiceNow architecture for use internally.
• Contribution to ServiceNow software releases through configuration tasks and feature delivery.
• Implementation, configuration, and maintenance of interfaces/integrations with third parties.

Job description, responsibilities and duties

Are you passionate about ServiceNow and eager to kick-start your career in the field? If so, this ServiceNow Consultant role in our Bratislava team may be the perfect opportunity for you. As a ServiceNow Consultant, you’ll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

Responsibilities and Duties

As a ServiceNow Consultant, your primary responsibilities will include:

1. Implementing ServiceNow solutions, gaining hands-on experience with the platform.
2. Learning the ins and outs of ServiceNow, including configuration, customization, and best practices.
3. Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions.
4. Supporting pre-sales activities by contributing to presentations, workshops, and proposals.
5. Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional ServiceNow solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of ServiceNow, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you’ll be an integral part of that vision.

Moreover:

• Develop cutting-edge products aligned with new trends and best practices.
• Dive into multiple domains, becoming a technical and functional expert.
• Deliver projects with adaptability and pragmatism, meeting client needs.
• Embrace your role and understand the bigger picture.
• Prioritize effectively, respecting predefined objectives.
• Take ownership by requesting tasks and driving improvements.
• Foster teamwork through active communication and support.
• Share customer insights through engaging storytelling.
• Contribute expertise through presentations, white papers, and training materials.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.

Your main responsibilities are:

Requirements Gathering and Analysis:

• Conduct client workshops and interviews to gather and analyze ITAM requirements.
• Translate business needs into technical specifications and functional designs.
• Document current and future state processes related to asset management

ServiceNow Configuration and Implementation:

• Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.
• Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB).

Data Management and CMDB Maintenance:

• Ensure data integrity and accuracy within the CMDB.
• Develop and implement data cleansing and normalization strategies.
• Establish and maintain asset lifecycle processes.

Testing and Deployment:

• Conduct thorough testing of ServiceNow configurations and customizations.
• Develop and execute test plans and test cases.

Training and Documentation:

• Develop and deliver training materials and workshops for end-users and administrators.
• Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.

Client Communication and Relationship Management:

• Maintain effective communication with clients throughout the project lifecycle.
• Provide regular status updates and address client concerns.
• Build and maintain strong client relationships.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and ITAM best practices.
• Identify opportunities for process improvement and optimization.
• Contribute to the development of internal knowledge base and best practice documentation.

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS is a plus. You are expected to understand the basics of Javascript, Powershell or others.

Your main duties will be:

Discovery of IT components data and storing them in CMDB

• Best practices for data population, identification and reconciliation
• Live discovery via ServiceNow tooling and 3rd party integrations

Network Operations & Troubleshooting:

• Take ownership of network connectivity troubleshooting, collaborating with network engineers, security teams or cloud providers.
• Discovery of network devices (routers, switches, firewalls, NAT, load balancers).
• Diagnose and resolve network protocol issues (HTTP, TCP, SOAP, REST, SSH, SNMP).

Security & Credential Management:

• Manage credentials, adhering to security best practices.
• Implement and troubleshoot SSL/PKI certificates for secure communication.

Infrastructure Discovery:

• Maintain a comprehensive understanding of IT infrastructure topology, including applications, servers, and networking components.
• Provide support for web and application servers discovery (WebSphere, MQ, IIS, Apache), load balancers, databases, and virtualization platforms (VMware).
• Take responsibility for discovery of all of the listed infrastructure.

Advanced Network Management & Troubleshooting:

• Take ownership of advanced network troubleshooting, including IP packet analysis and routing protocol diagnostics (CCNA level).
• Implement and manage subnetting and IP transit solutions.

ServiceNow Administration:

• Manage and configure ServiceNow instances, utilizing CSA-level knowledge.

Advanced Server Administration & Automation:

• Provide support for advanced server administration across diverse OS platforms, including domain structures, user permissions, group policy objects, and SUDO policies.
• Develop and maintain automation scripts using JavaScript, Unix Shell, Windows PowerShell, XML, JSON, and Regular Expressions (RegEx), osquery

Network Monitoring Integrations:

• Set-up and maintain integration to network monitoring tools (Dynatrace, SCOM, Netcool, Solarwinds, HPOM).

ITIL & Service Management:

• Implement and maintain ITIL CMDB models.
• Apply ITILv3/v4 Foundations principles to service management processes.
• Understand and support business applications within the ITIL framework.

Cloud Infrastructure Management:

• Manage and support cloud infrastructure on platforms such as Amazon EC2, Azure, and Google GCP.

Scripting and Automation:

• Create and maintain scripts to automate tasks.

Looking to take your IT security consulting career to the next level? Our ServiceNow Cyber & Risk team is seeking a Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Bratislava office and work with global companies from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet. Here’s what you can expect:

• Leading the implementations of key ServiceNow IRM and SecOps projects within Devoteam Group.
• Technical leadership of the team – training, presentations, knowledge sharing.
• Pre-sales and delivering product demos to potential customers, proposals preparations, projects estimations.
• Working on a variety of projects focused on advisory and implementation of Security Operations, Risk and Compliance using ServiceNow SecOps and IRM product suites.

Looking to take your IT security consulting career to the next level? Our 20+ strong Security & Risk team is seeking an IRM/SecOps Consultant with an innovative, can-do attitude and a passion for making a difference. You’ll be based in our Prague / Ostrava / Bratislava office and work with global organizations from across Europe.

With us, you’ll have the chance to do the job of your dreams – the one you didn’t even know you wanted yet.

Your main duties will be:

• Implement and configure ServiceNow solutions, ensuring alignment with best practices.
• Develop technical solutions using Flow Designer, REST, JavaScript, and other ServiceNow technologies.
• Act as the primary technical liaison for SecOps and IRM, gathering client requirements and delivering tailored solutions.
• Oversee project delivery, ensuring high-quality implementations and resolving technical challenges.
• Mentor and guide developers on best practices in ServiceNow design and SecOps and IRM workflows.
• Support pre-sales activities, including presentations, workshops and proposals.
• Scope complex ServiceNow engagements and integrations, focusing on SecOps and IRM.
• Contribute to thought leadership through webinars, white papers, and industry discussions.