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New ideas for Co-Creation with ITIL 4

Looking at ITIL®4 implementations holistically, it is possible to use modern tools and methods to inspire a value co-creation way of thinking, when a service management tool is first implemented, by involving end-users in a controlled consumer-centric process.

In this guide, we are presenting two real use cases to illustrate two methods for co-creation. First, implementing IT service management tools, design thinking in the initial innovative phases. Then implementing Rapid Method (Agile Method by Devoteam) for Process and ITSM Solution deployment, for fast, user-centric configuration. Two approaches that can be used together or separately.

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