IT Service Excellence

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Maintain performance and efficiency of the target operating model, through continuous monitoring

 

Why
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  • Monitor performance and efficiency

    Provide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes

  • Define and manage continuous improvement plan

    Based on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets

  • Manage toolset lifecycle

    Optimize the set of tools used to support processes, including technical and financial topics

  • Optimize service management processes

    Maintain efficiency of processes supporting the target operating model
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